Self-Drive Car Rental – Terms & Conditions

A. Age & Driver Eligibility

1. The primary renter must generally be 21 years or above, unless otherwise approved by the vehicle partner.
2. The renter must hold a valid driving licence appropriate for the vehicle category.
3. The driving licence must remain valid throughout the rental period.
4. The customer must satisfy all legal requirements applicable to driving in India.
5. The vehicle may be driven only by the person(s) whose documents have been submitted and approved.
6. Allowing an unauthorised person to drive the vehicle is strictly prohibited.
7. Additional drivers, if permitted, must be declared and verified before vehicle handover.

B. Booking & Reservation

1. A booking is considered confirmed only after the required advance/token amount is received and the booking is confirmed by the Company or vehicle partner.
2. Vehicle availability is subject to confirmation.
3. Vehicle make, model, colour, registration number and exact vehicle may be subject to availability.
4. If the booked vehicle becomes unavailable, the Company/vehicle partner may provide a similar or upgraded vehicle, subject to availability.
5. Any vehicle substitution will be communicated to the customer wherever reasonably possible.
6. Booking confirmation does not guarantee a specific registration number unless specifically confirmed in writing.

C. Cancellation Policy

1. Cancellations made less than 48 working hours before the scheduled pickup time are strictly non-refundable.
2. No refund will be provided for cancellations made within 48 working hours of pickup.
3. Cancellation requests must be communicated through an accepted official communication channel of the Company.
4. Cancellation is effective only after acknowledgement by the Company/vehicle partner.
5. Failure to collect the vehicle without prior cancellation will be treated as a No-Show.
6. No refund will be provided for a No-Show.
7. If the customer arrives late and cannot complete the agreed rental period, the unused rental period may remain non-refundable.
8. Promotional, discounted, special-rate, long-term, peak-season and non-refundable bookings may have stricter cancellation conditions.
9. Any applicable refund will be processed after deduction of applicable charges.

D. Documents – Indian Customers

The customer must provide valid original documents as required by the vehicle partner, including:

1. Original Driving Licence.
2. Original Aadhaar Card or other accepted government ID.
3. Any additional identification/address proof requested by the vehicle partner.
4. Documents must be valid, clear and verifiable.
5. Screenshots, edited documents, expired documents or unverifiable documents may be rejected.

E. Documents – Foreign Nationals

Foreign nationals must provide documents acceptable under applicable Indian laws and the vehicle provider's verification requirements, which may include:

1. Valid Passport.
2. Valid Indian visa/e-Visa or other applicable immigration documentation.
3. Valid foreign driving licence.
4. International Driving Permit (IDP), where required under applicable Indian law or by the vehicle provider.
5. Local Indian address/hotel/accommodation details where requested.
6. Additional identification or verification documents may be required.
7. Vehicle handover may be refused if the submitted documents cannot be legally verified.

Foreign customers are responsible for ensuring that they are legally permitted to drive in India before accepting the vehicle.

F. Fuel Policy

1. The vehicle will normally be handed over with a specified fuel level.
2. The customer must return the vehicle with the same fuel level unless otherwise agreed.
3. Fuel consumed during the rental is the customer's responsibility.
4. Fuel expenses are not included unless specifically mentioned in the quotation.
5. No refund will be provided for unused fuel unless specifically agreed.

G. KM Limit & Extra Kilometres

1. The applicable kilometre limit will be mentioned in the quotation/booking confirmation.
2. Where unlimited kilometres are offered, the unlimited-KM condition applies only to permitted usage and agreed travel areas.
3. Where a daily KM limit applies, excess kilometres will be charged at the agreed rate.
4. Odometer readings will be used for calculating additional kilometres.
5. Tampering with the odometer or vehicle tracking system is strictly prohibited.

H. Hill & Mountain Areas

1. Hill and mountain travel involves additional risks and challenging road conditions.
2. Travel to hill stations, mountainous regions, high-altitude areas, remote roads or difficult terrain may require prior approval.
3. Certain vehicles may not be permitted on specific mountain routes due to vehicle capability, local restrictions, weather or road conditions.
4. Customers must follow all local traffic restrictions, route restrictions and government requirements.
5. Driving on dangerous, restricted, unpaved or prohibited roads without permission is strictly prohibited.
6. The customer is responsible for damage caused by misuse, careless hill driving, underbody impact, clutch abuse, overheating, water crossings, off-roading or driving on unsuitable terrain.
7. Snow chains or other special equipment, if required, may involve additional charges.
8. During heavy rain, landslides, snowfall, floods or other adverse conditions, travel may be restricted for safety reasons.

I. Interstate Travel

1. Interstate travel may be permitted subject to vehicle-provider approval.
2. The customer must inform the Company/vehicle partner about intended interstate travel wherever required.
3. State entry taxes, permits, road taxes, parking charges and other government charges are payable by the customer unless specifically included in the quotation.
4. The customer must comply with state-specific motor vehicle requirements.
5. Taking the vehicle into a restricted state or territory without permission may result in penalties and additional charges.

J. Pickup & Vehicle Handover

1. The customer must arrive at the agreed pickup location and time.
2. Required document verification must be completed before vehicle handover.
3. The vehicle condition will be checked before delivery.
4. Existing scratches, dents or damages should be recorded during the pre-handover inspection.
5. The customer must report any discrepancy noticed before starting the trip.
6. Once the vehicle is accepted, the customer is responsible for the vehicle during the rental period.
7. Doorstep delivery/pickup charges, where applicable, are payable separately unless included in the quotation.

K. Late Pickup

1. Customers should arrive at the confirmed pickup time.
2. Delayed pickup does not automatically extend the return time.
3. If the vehicle has been reserved for the customer, rental charges may continue to apply for the booked period.
4. Significant delays may be handled according to the vehicle partner's late-pickup policy.

L. Late Return

1. The vehicle must be returned on the agreed date, time and location.
2. Late return may result in additional hourly or daily rental charges.
3. If the vehicle is required for another customer, failure to return on time may result in additional penalties.
4. Any extension requires prior approval.
5. Extension is subject to vehicle availability and partner approval.
6. The customer cannot assume that additional usage is automatically authorised.

M. Vehicle Condition & Cleanliness

1. The customer must take reasonable care of the vehicle.
2. The vehicle must be returned in substantially the same condition in which it was provided, excluding normal wear and tear.
3. Damage caused during the rental may be recoverable from the customer.
4. Interior damage, upholstery damage, broken accessories, tyre damage, glass damage, underbody damage and mechanical damage caused by misuse may be chargeable.
5. Excessive cleaning charges may apply if the vehicle is returned unusually dirty.
6. Any missing accessories or equipment may be charged to the customer.

N. Security Deposit

1. A refundable security deposit may be collected before vehicle handover.
2. The security deposit may be used against damages, fines, penalties, missing accessories, excess usage, cleaning, late return or other outstanding charges.
3. The security deposit is not a substitute for rental payment.
4. The deposit will be refunded after vehicle inspection and reconciliation of outstanding amounts.
5. Applicable deductions will be made before refund.
6. If the customer's liability exceeds the security deposit, the customer remains responsible for the balance amount.

O. Accidents & Damage

1. In the event of an accident, the customer must immediately inform the Company/vehicle partner.
2. Where required, the customer must contact the police and obtain appropriate documentation.
3. The customer should not admit liability or settle major accident claims privately without appropriate authorisation.
4. Photographs/videos of the accident and vehicle condition should be collected where safely possible.
5. Insurance claims, if applicable, will be handled according to the vehicle's insurance policy and applicable terms.
6. Any applicable insurance excess/deductible or damage liability may be payable by the customer.
7. Damage resulting from negligence, illegal use, drunk driving, unauthorised driving, racing, off-roading or violation of these Terms may not be covered by insurance.

P. Breakdown & Roadside Assistance

1. Roadside assistance may be provided where available.
2. The customer must immediately report mechanical problems, warning lights or breakdowns.
3. The customer must not attempt major repairs without approval.
4. Normal mechanical breakdowns will generally be handled according to the vehicle partner's assistance policy.
5. Damage caused by misuse, incorrect fuel, negligent driving, overheating, tyre abuse, water entry or accident may be chargeable.
6. Replacement vehicles are subject to availability and cannot always be guaranteed.

Q. Traffic Fines, Challans & Penalties

1. All traffic fines, e-challans, parking fines, toll violations and other penalties incurred during the rental period are the customer's responsibility.
2. Penalties received after vehicle return but relating to the customer's rental period may still be charged to the customer.
3. Applicable administrative/processing charges may also be recovered where permitted.

R. Prohibited Use

The vehicle must not be used for:

1. Racing or speed competitions.
2. Rallying or motorsport activities.
3. Off-road driving without prior approval.
4. Driving on prohibited or restricted roads.
5. Carrying illegal goods or substances.
6. Any unlawful activity.
7. Towing another vehicle or object without approval.
8. Overloading beyond the manufacturer's permitted capacity.
9. Commercial passenger/goods transportation without required authorisation.
10. Sub-renting or transferring the vehicle to another person.
11. Driving under the influence of alcohol or drugs.
12. Any activity that may void or compromise the vehicle's insurance coverage.

S. Alcohol, Drugs & Intoxicated Driving

1. Driving under the influence of alcohol, narcotics or any intoxicating substance is strictly prohibited.
2. If the customer is found driving under the influence, the booking may be terminated immediately.
3. No refund will be payable in such circumstances.
4. Any resulting fines, accident liabilities, damages, towing charges, legal expenses or other costs may be recovered from the customer.

T. Smoking & Interior Use

1. Smoking inside the vehicle is prohibited unless specifically permitted.
2. Tobacco, food, beverage or other activities causing permanent stains, odour or interior damage may result in cleaning/replacement charges.
3. The customer must maintain reasonable cleanliness throughout the rental.

U. Driver Responsibility

1. The customer is solely responsible for safe and lawful operation of the vehicle.
2. All Indian traffic laws must be followed.
3. Applicable seat-belt requirements must be followed.
4. Speed limits and local road restrictions must be followed.
5. Mobile phone use while driving must comply with applicable law.
6. The customer must not drive while fatigued or otherwise unfit to drive.

V. Parking, Tolls & Travel Expenses

Unless specifically included in the quotation, the customer is responsible for:

• Fuel
• Toll charges
• Parking charges
• Traffic fines
• State entry tax
• Permits
• Road taxes
• Ferry charges
• Border/entry charges
• Other government or route-specific charges

W. Personal Belongings

1. Customers are responsible for their own luggage, documents, electronics, money and personal belongings.
2. The Company and vehicle partner are not responsible for belongings left inside the vehicle.
3. Customers should thoroughly check the vehicle before returning it.

X. Cancellation, No-Show & Early Return

1. Cancellation within 48 working hours before the scheduled pickup time is strictly non-refundable.
2. No refund will be provided for No-Shows.
3. If the customer returns the vehicle early after the rental has commenced, unused rental days are generally non-refundable.
4. Partial use of a rental day may still be charged as a full rental day according to the booking terms.
5. Refund eligibility, where applicable, is subject to the booking confirmation and applicable cancellation policy.

Y. Weather, Natural Events & Force Majeure

1. The Company and vehicle partner are not responsible for delays or restrictions caused by events beyond reasonable control, including:
   • Heavy rain
   • Floods
   • Landslides
   • Snowfall
   • Road closures
   • Natural disasters
   • Government restrictions
   • Civil disturbances
   • Strikes
   • Third-party accidents
   • Other force-majeure events
2. Hill and mountain routes are particularly subject to weather and road conditions.
3. Where authorities restrict travel, customers must comply with such restrictions.

Z. General Terms

1. These Terms apply together with the customer's quotation, booking confirmation and any specific written conditions applicable to the vehicle.
2. In case of conflict, specific written booking terms may take precedence over general terms.
3. The Company may facilitate vehicle rentals through independent vehicle partners.
4. Vehicle availability, pricing and policies may vary by city, vehicle, season and partner.
5. The customer must comply with all applicable Indian laws and regulations.
6. The Company/vehicle partner reserves the right to refuse vehicle handover where eligibility, document verification, payment or other mandatory requirements are not satisfied.
7. The customer is responsible for providing accurate information during booking.
8. Fraudulent, misleading or incorrect information may result in cancellation without refund.
9. The customer agrees to cooperate with vehicle inspection and verification procedures.
10. Acceptance of the vehicle constitutes acceptance of the vehicle's recorded condition, subject to reported pre-existing defects.
11. These Terms may be updated from time to time to reflect operational, legal or partner requirements.
12. By proceeding with the booking, the customer confirms that they have read, understood and accepted these Terms & Conditions.